Cancellation & Refund Policy
How to cancel an order, what qualifies for a return or replacement, and the timelines within which refunds are processed.
1. Cancellation
Stocked materials and ready-made furniture can be cancelled free of charge any time before dispatch.
After dispatch, cancellation attracts actual forward and reverse freight.
Made-to-order, cut-to-size and custom modular items cannot be cancelled once production has started; the design and advance amount is non-refundable at that stage.
2. Returns and replacement
Report damage in transit, shortage or a wrong item within 48 hours of delivery with unboxing photographs. Approved cases are replaced free of cost.
Unused, unopened stocked material in original packaging may be returned within 7 days of delivery; a handling charge and reverse freight apply.
Installed items, opened adhesives and paints, cut sheets and customised products are not returnable.
3. Refund timelines
Approved refunds are initiated within 3 working days of pickup or cancellation and reach the original payment method in 5–7 working days.
Where you choose wallet credit instead, the amount is credited instantly and can be used against any future order.
4. Warranty claims
Archeva-manufactured modular interiors carry a 10-year warranty on structure and 1 year on hardware and finishes, subject to normal domestic use. Brand-supplied materials carry the respective manufacturer's warranty.